Shipping
- Free Delivery | Standard Delivery 3-10 business days † (Mon-Fri)
• ⚠ During promotional periods we experience an increased volume of orders. During this period dispatch of orders could take up to 3 business days, after which the normal standard delivery timelines will apply.
Once your order has been dispatched, you will be sent confirmation and the appropriate tracking information. Please allow at least 3 business days before contacting our support team to query your order status during this time.
• We offer free shipping on all orders over $99. This excludes gift cards. At this time, we are currently unable to deliver to addresses in a selection of remote postcodes, see the below FAQ for further details. Any order under $99 will be charged a flat rate of $15 shipping.
† This may be longer in select circumstances involving more remote destinations.
Free Returns
• If you change your mind and the item is unused and in original packaging. You have until 60 days after the date of receipt of your goods to request a return.
Important note on PO Boxes | We are unable to deliver any Ooni Pizza Oven to PO Box addresses due to size and weight restrictions.
• If you have not received a tracking link via email or received your order within the time frames stated above, please contact us and we’ll check the order’s status for you or check out support.ooni.com.
FAQ
You will receive a confirmation email when your order has been received successfully. We will send you a tracking link as soon as your order has been dispatched from our warehouse. Please note that tracking links may take up to 24 hours to display delivery details.
You can also check Your Account for further information.
We ship to Australia (there are a few remote regional restrictions):
Shipping information for the US
Shipping information for Canada
Shipping information for the UK
Shipping information for Europe
Shipping information for New Zealand
Other regions - Sorry! From our online stores we only deliver to Australia, New Zealand, Canada, US, UK and Europe.
If you wish to ship to a region outside of these areas, you can choose to use a freight forwarding service, however, please note that the Ooni Warranty is only applicable to our shipping regions, and we accept no liability for losses or damages in transit via freight forwarders.
Your items may arrive in separate parcels, as they may not all fit in one box. If not all of your items arrive at the same time, then please allow 3 working days before contacting us - as they may be on their way to you separately!
If you have an inquiry about shipping, contact us at support.ooni.com.
4889 - 4899, 6700 - 6769
We don’t currently have gift wrapping available and Ooni products ship with references to their contents on the box.
We know Ooni makes such an awesome gift, our products are shipped in a branded box, but this does not show any pricing information. As soon as your product is on its way, we’ll send you a tracking link so that you can intercept before your loved one gets a sneak peak at their gift!
At Ooni, we know that when you get one of our pizza ovens, YOU will make GREAT pizza at home. Because that’s what our ovens let you do. How can we be so sure? We know that our pizza ovens heat up to 500˚C, which combined with a stone baking board and live flames are the perfect ingredients to produce perfect pizzas - and we also know that Ooni ovens have made over 25 million GREAT pizzas at home already - and you are going to join us and make more!
That's why we GUARANTEE you that your Ooni Pizza Oven will let you cook GREAT PIZZA at home.
So - if you buy an Ooni pizza oven and you can’t make great pizza you have 60 days to return it for free. Ooni + you = great pizza or we will buy it back. For more information - click here: Great Pizza Guarantee
New & Unused Products
If you’ve for some reason changed your mind on ordering, and you would like to return an unopened and unused Ooni product, we make that as simple as possible for you!
